Road Show and Online (remotely placed) orders
-Terms and Conditions
Our Road Shows gives you an opportunity to feel the fabric texture and see the true colours, as well as getting measured by our master tailor and guided through the bespoke process. Our Master consultant and designer Mr VJ will do his best to accommodate all your requests. We like to make our fine print as transparent as possible and ensure that you have a great experience at our Road Show.
Please read the below and understand that our team at Moonriver by VJ, will always try to have all our clients 100% satisfied.
Our turnaround time for Road Show orders is typically 8-12 weeks from when you place your order. We also provide an expedited service of 4-6 weeks with a small remuneration for our tailors. Since we work with imported fabrics and the full process is Hand-cut and guided, Delays are sometimes possible. We like you to understand that it is in our best interest to finish the garment ASAP and ship it out to you. In the unlikely case of delays your patience is highly appreciated.
Shipping and Courier
We always ship through reputable couriers like UPS, fed-ex or DHL. They Guarantee our shipping. It usually takes a week to arrive at the destination. No package has ever been lost. In the very unlikely event of any item being damaged due to the shipping, we will take responsibility of the damage to the clothes. There might be delays due to an act of god or difficulty in comprehending wrong address,Change of address, or the receiver not being available when the package arrives, or if the package has been returned to us for any reason. In such cases we will do our best to co-ordinate with the courier company and the client.. In case of such delays we and the client will just need to be patient.
We provide a door to door service. These do not have any duty for you. All our prices are inclusive of this service once for every order. In the unlikely event of you having to pay any duty, we will give you a credit voucher for it to be used in the future.
Adjustments and alterations policy
We are glad to report a 97 % success rate for the garments our team hand crafts for you. Our team works really hard to take this to a 100% success rate, but there are always possibilities of adjustments required when a client receives the Hand crafted garments. These are usually small adjustments that can be easily adjusted. Since we work on extremely reasonable prices, we do not account for additional adjustment costs. We advise clients to factor in approximately 10% of the costs for such minor adjustments. In case the client feels uncomfortable to adjust the garments by their local tailor than they are welcome to ship the garments back to us and we will adjust the garments and ship it back to you free of cost. (shipping back to us will however be at the clients expense).
In the rare event that you feel you need any adjustments to your garments please get in touch with us ASAP. We will analyse the issue and do our best to provide the quickest and most effective solution. Here is how the process works.
- Inform us about the Issues, Send us pictures of you wearing the garments specifying the issues you are having.
- On analysing we can determine the extent of adjustment required and co-ordinate with you to determine the best solution.
- In case you need to ship the garments back to us for adjustments, we will provide you instructions vis email correspondence.
The Ordered pieces are Hand cut to unique sizes and specifications, We are unable to offer refunds. We will however do everything possible and work with you to make the garments to your specifications. In extreme cases we will give you a credit to use for the future for expenses incurred by our clients. Moonriver by VJ cannot be responsible for indirect losses of any kind.
All your orders are hand guided and hand sewn, it is but natural that there will be very slight differences between garments made at the same time or at different times. We call it Signature difference. (you can't get the same sighnature every time you sigh your name). We do leave allowances on all our garments and make sure that the difference is insignificant (less than a quarter inch)
Client makes an error.
We understand that we are all humans and we all make mistakes. If you like to change your orders for colours, styles, or patterns, please get in touch with us ASAP
and we will do everything possible to change your orders. We however are unable to guarantee the changes as we start cutting the fabrics and making the patterns as soon as the orders are placed.
Please also make sure you specify the Jacket lengths and the details of your orders, these are not possible to adjust easily. The client needs to take responsibility of his or her decision regarding Fabric colour, choice and the length of the jacket. Please make sure that the numbers the tailors write at the time of the orders are the same as what you decide.
Many of your questions have been posed before by other clients. In order to make your experience with us as pleasant and easy as possible, we have provided some of the more common ones along with their answers.
If you do not see your question listed or if you feel that you need further clarification, please feel free to contact us by phone or e-mail.
MOONRIVER by VJ, Tailors is totally committed to your satisfaction. Please find below our comprehensive listing of Frequently Asked Questions for your convenience.We will always try our best to satisfy 100% of our clients.
Q1. What can you do for me that I can't get from a regular store?
We at MOONRIVER by VJ- Tailors create your shirts, suits and slacks in the fabric and style of your choice. A retail store can only offer you what they carry. i.e standard off the rack items.
Some of the bespoke options that we offer on your suits are..
For Custom Suits
-Hand-embroidered initials or your full name inside the jacket.
-Handpicked lapels and pocket flaps on you jackets.
-Matched linings and a choice of different lining fabrics that go into the Jacket..
-Choice of Buttons to select from regular heat-treated ones to Natural hand cut Water-buffalo horn buttons
-Functional buttonholes on sleeves.(surgeon cuffs)=Additional inside pocket or slanted pockets.
*Extra costs do apply for these services.
For Custom Shirts
- Hand-cut, hand turned collars.
-Monograms on the cuffs or pockets.
- Generous tails ,or fitted shorter untucked cuts.
- Different collar styles to choose from.
Q2. Do I have to get re-measured every time I pick something out?
Once we have your measurements on file, re-orders are a snap. If you want something new, all you have to do is select the cloth and styles.
Q3. What about big and tall sizes?
Usually, the prices quoted are the prices for everyone, regardless of how big or tall.Although if there is extra fabric involved ,there is a small charge of around 10% of the cost of the garment.
Q4. Is it possible for you to duplicate the fit of a favourite shirt or suit presently in my wardrobe?
Absolutely. Just send us your garment with your order. We will be glad to incorporate any changes you might want then return the garment you sent with your new orders.
Q5. When I place my order, can I choose different styles? Is it possible to request different collars, cuffs, pockets or other unique features on my suits and shirts?
Yes, with no extra charges.
Q6. Do you customise to any style?
If you would like us to custom make garments to styles you want we can do this if the image file or a link to an online image is emailed to us here
Q7. Do I need to worry about shrinkage?
No, all our fabrics are pre-shrunk. Although there is always a residual shrinkage of 2 - 3%, we allow for this shrinkage when we custom make your garment.
Q8. Can I use different fabrics?
Of course! You may choose any fabric we offer. We are well stocked with different fabrics for suiting and shirting, all of which come with high thread count for rich texture and feel. Then, if you don't find the exact fabric you're looking for, simply e-mail us with the description, or send us a photograph from a catalog or magazine. We'll try to find the perfect match for you.
Q9. What is the Turnaround Time for the orders?
It takes 10 weeks to complete an order from our Road Shows, provided all the information required has been met and 7 to 10 working days for transit. In Shop orders can be done quicker, and according to individual needs, depending on the available capacity in the factory.
Q10. What are the shipping and handling charges
Price of all products are quoted inclusive of all shipping and handling charges
Q11. What are my payment options?
In order to assist you as much as possible in your financial dealings with us, we accept payment by most common methods of Cash Checks Credit cards(extra charges apply) .